Terms and policies
This section gathers Kumi's core policies in a clear, navigable format so you can quickly understand what applies, when it applies, and what choices you have.
Legal sections
Open each policy for full details on terms of use, data practices, cookies, and refunds.
Terms of use
Usage rules, content licensing, and liability scope.
Privacy
What data is collected, why it is used, and how it is protected.
Cookies
Cookie categories, purpose, and preference controls.
Refund policy
Cancellation rules, refundable cases, and billing support.
Use
- Use Kumi only for legal and legitimate purposes.
- Do not create or share content that infringes third-party rights.
- Do not attempt to access restricted areas or internal systems.
- Keep your account secure and confidential.
Content and ownership
The content you create on Kumi belongs to you. To operate the service, you grant us a limited license to host, process, and display that content within the platform.
Liability
Kumi is provided as is, to the extent allowed by law. We are not responsible for indirect or consequential damages arising from service usage.
What we collect
- Account information (name, email, password).
- Content you create (characters, conversations, images).
- Usage data and platform preferences.
How we use it
- Provide and improve our services.
- Personalize your experience on Kumi.
- Communicate with you about the service.
- Comply with legal obligations.
We apply technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Essential
Needed for authentication, security, and core functionality.
Functionality
Remember preferences such as language or interface settings.
Analytics
Help us understand product usage so we can improve the experience.
You can manage preferences in your browser. Keep in mind that disabling some cookies may impact key Kumi functionality.
- If you cancel, your plan remains active until the current billing period ends.
- Payments already processed are generally non-refundable unless required by law or due to duplicate/technical billing errors.
- If you believe there is an incorrect charge, contact support within 7 days so we can review the case.
For billing help, write to support@kumi-ai.com.